FAQ

Yes, sign up for our newsletter to receive a 10% discount on your first order.

During checkout, you can enter your promo code in the designated box before completing your purchase. Make sure the code is applied before finalizing your order.

Unfortunately, only one promo code can be used per order. However, you can use a promo code along with free shipping offers if they apply to your purchase.

If you are experiencing technical difficulties, please try clearing your browser’s cache and cookies, or use a different browser. If the issue persists, contact our support team for assistance.

Ensure that all required fields are filled out correctly. If you’re still experiencing issues, try using a different payment method or contacting customer service for help.

Simply browse our products, select the item you want, choose the quantity, and click “Add to Cart.” Once you’re ready to checkout, click on the shopping cart icon and follow the instructions to complete your purchase.

We accept all major credit cards (Visa, MasterCard, American Express). We also offer local payment methods in some regions.

Yes, you can cancel or modify your order within the first 24 hours of placing it. Please contact our customer service team as soon as possible to request changes.

Yes, we use SSL encryption to protect your payment details. Your information is transmitted securely and is never shared with third parties.

Yes, we offer free standard shipping on all orders over $100.

Standard shipping typically takes 3-5 business days within the country. Expedited shipping options are available during checkout for faster delivery.

At the moment, we only ship within United States. We are working to expand our shipping options to more regions soon.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.

If your package is delayed, please first check the tracking information for updates. If there are no updates within 48 hours, contact our customer service team for assistance.

We offer a 30-day return policy for all items in their original condition and packaging. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange.

To initiate a return, please contact our customer service team to receive a return authorization. Once you receive the authorization, you can ship the item back to us using the provided instructions.

Yes, we offer exchanges for defective or damaged items. If you need a different size, color, or product, please contact us for an exchange within 30 days of receiving your item.

We cover the cost of return shipping for defective or damaged products. For other returns (e.g., wrong size or color), the customer is responsible for the return shipping cost.

Once we receive your returned item, it typically takes 5-7 business days for the refund to be processed. You will be notified via email once your refund has been issued.

All available sizes and colors are displayed on the product page. If a size or color is unavailable, it will be marked as out of stock.

Most products on our site are in stock. However, due to high demand, some items may be temporarily out of stock. You can sign up to be notified when these items are back in stock.

Yes, we offer a selection of custom and personalized products. Simply choose the customization options on the product page, and we will create your unique item.

No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, and save your shipping details for faster checkout in the future.

If you’ve forgotten your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.

Yes, your privacy is very important to us. We use industry-standard security measures to protect your personal information and do not share it with third parties without your consent.

To update your account information, log in to your account and navigate to the “Account Settings” page where you can change your email, password, and shipping details.

Yes, we offer special pricing for bulk and wholesale orders. Please contact our wholesale team at [email@yourstore.com] for more information.

To place a wholesale order, you can either email us directly or fill out the form on our Wholesale page. A member of our team will reach out to discuss pricing and order details.

Yes, the minimum order quantity varies depending on the product. Please contact our wholesale team for specific details.